Privacy Policy
1. What Information Do We Collect?
We collect two basic types of information:
- Personal Information (PI): PI is information that identifies you as an individual, such as your name, email address, phone number, and any other element of information that helps identify you. As of the effective date of this Privacy Policy, we do not require you to provide any type of PI to create and edit documents on our Site. If you elect to register and/or purchase a subscription to use our Service, you may provide us with certain elements of PI under the following circumstances:
1. Registration: To save a document, you must register to use our Service. To register, we request you to provide us with your email address and a password.
2. Subscription: If you purchase a subscription to obtain a higher level of service, we request that you provide us with your name, address, phone number, and payment information (i.e., a credit or debit card).
3. Saving and Storing: The content of the documents you create, save, and store on our Site may include PI belonging to yourself or others. The nature and extent of whatever PI is included in your documents is obviously outside of our control.
4. Third-Party Login: If you choose to log in to our site through Google or Facebook, you are granting us permission to access and use certain information about you that you choose to include in your social media profile.
5. Help Forum: If you post a question in our user help forum, it will be visible to other users. To the extent possible you should avoid including your name or any other element of PI when posting or answering questions.
6. IP Address: We also record your computer IP address whenever you visit our Site. Under ordinary circumstances, an IP address recorded in isliation is not PI under the standard definition of the term. However, it may become PI when it is combined with other information. - General Information: General Information consists of information that is anonymous in nature and does not identify you as an individual. We use cookies to collect General Information. A “cookie” is a type of software used to gather and store visitor information. The General Information we collect includes (but is not limited to) your computer IP address (when not tied to your particular account), unique mobile device identifier, browser type, ISP or carrier name, and the URL of the last webpage you visited before visiting our website. We also use analytical tracking and usage analysis software to collect General Information about online behaviors, which are further discussed in Section 7 below.
2. How Do We Use the Information We Collect?
We use the PI you provide to us when you register to identify you as a genuine User and to process your payment (if applicable). We use your email address to contact you regarding your account, and may also send you non-account related promotional emails regarding products and services we believe may be of interest to you. You may request that we stop sending you promotional emails at any time by clicking the “Unsubscribe” link included with each email. We use the General Information we collect to obtain insights on how people use our Site. We use this information for various internal business purposes, and to ensure that our Site continues to appeal to our users.
3. How Do We Share Information?
We do not sell or broker any of the information you provide to us to third parties for marketing purposes absent your prior, express consent. We will share information with third parties in the following ways:
- Service Providers: We contract with other companies and individuals to perform functions or services on our behalf, such payment processing, data storage and analysis, hosting the website, and monitoring website activity. We necessarily have to share your information with such third parties as may be required to perform their functions. As of the effective date of this policy, we share information with the following service providers:
Vendor Service Provided Information Shared Website Chargebee Payment processing PI (Name, address, and payment data) https://www.chargebee.com/ Google Analytics Website analytics General information only https://analytics.google.com Sendinblue Email PI (Name and email address) https://www.sendinblue.com Google Login Username and password www.google.com Amazon Web Services Cloud hosting and file storage Documents uploaded https://aws.amazon.com/ - Government and Law Enforcement: If requested or required by law enforcement authorities, courts, or regulators, we may disclose any information we have about our users. We also may disclose such information to exercise or protect legal rights or defend against legal claims.
- Asset Transfers: In some cases, we may choose to buy or sell assets. In these business transfers, customer information is typically one of the business assets that are transferred. If all or substantially all of our business assets were acquired, or in the unlikely event that we go out of business or enter into bankruptcy, customer information (including PI), would be one of the assets that is transferred or acquired by a third party.
- Legal: We may reserve and have the right to disclose any information about you or your use of our site without your prior permission, if we in good faith believe that such action is necessary to: (i) protect and defend the rights, property or safety of our company or its affiliates, other users of the site, or the public; or (ii) to enforce our Terms of Service.
4. How Do We Protect Your Information?
We use appropriate technical and organizational measures, including SSL encryption, to protect your personal information against unauthorized or unlawful access, processing and against accidental loss, destruction or damage. We also limit access to personal information about you to employees who reasonably need access to it to provide our Site, or in order to do their jobs. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we may have collected from or about you. In addition, we have no control over the security of other web sites on the Internet that you might visit even when a link may appear to those web sites site from our Site. If you share your computer or use a computer that is accessed by the general public, remember to log off and close your browser window when you have finished your session.
5. How Long Do We Keep Information?
We reserve the right to retain PI and General Information we collect from you for as long as we deem necessary to satisfy a business purpose.
6. Can I Control How My Information Is Used?
We currently offer no options regarding the usage of any information we collect from and about our users.
7. How We Use Tracking Technology.
We employ certain technologies, such as Google Analytics, Google Optimize, and other website analysis tools that enable us and third parties to track your online activities on our website over time, and to a certain extent across third-party websites. We offer no response to browser Do-Not-Track requests, but you can prevent certain online tracking applications (such as Google Analytics) from recognizing you on return visits to this Site by disabling cookies on your browser.
8. Children Under 13.
Children under the age of 13 are not permitted to use our Service. We do not knowingly collect any personal information from children under 13. If we become aware that someone attempting to register on our Site is under 13, we will attempt to delete the information he or she provided as soon as possible.
9. Third-Party Links.
Our website includes advertisements and links to other sites through which you may access information or purchase items. If you choose to visit any linked site, the collection and disclosure of your information by the operator of that site will be governed solely by that entity’s privacy policy. We make no representations or warranties regarding these sites. In addition, our website may include social media features and widgets, such as the Facebook “Like” button, the “Share This” button and other interactive mini-programs (collectively, the “Social Media Features”). The Social Media Features may collect Information such as your IP address and which page you are visiting on the Site and may also set a cookie to enable the Social Media Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with the Social Media Features are subject to the privacy policy of the company providing it.
10. For California Residents.
If you are a California resident, you have the following rights regarding the PI we collect from and about you under the California Consumer Protection Act (CCPA):
- Right to Ask: The right to ask us:
1. whether we are collecting, selling, or disclosing your PI;
2. and to identify the categories of PI we collected from and about you; - Right to Access: The right to access the PI we collected from you;
- Right to Deletion: The right to have your PI deleted without undue delay in certain circumstances;
- Right to Restriction: The right to restrict the sharing or sale of your PI for business purposes in certain circumstances;
- Right to Opt-Out: You have the right to opt-out of the sale of your PI; and
- Right to Non-Discriminatory Treatment: You have the right not to be discriminated against for exercising any of the rights listed above.
11. Changes to This Privacy Policy.
We reserve the right to amend, alter, or otherwise change this Privacy Policy at our sole and absolute discretion. If we make any changes regarding the disclosure of PI to third parties, we will inform all registered Users, and post notice of the new Policy from the privacy link on our Site. Further use of this Site following any such change constitutes your agreement to follow and be bound by the amended Privacy Policy.
12. Questions?
If you ever have any questions about our online privacy policy, please contact us at support@documentshelper.com. We respect your rights and privacy and will be happy to answer any questions or concerns you might have. You may direct any such questions to us via the email address above or the Contact Us page on our website.
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